EXCHANGE & REFUND RULES
Eligible Return Terms
✅ Valid application within the specified time after item receipt
✅ Items kept intact, unused and undamaged
✅ Complete original packaging, labels and accessories
✅ Return demands caused by preference mismatch or presentation problems
✅ Standard application submission via official channel
Ineligible Return Terms
❌ Overdue return application beyond valid time limit
❌ Items with artificial damage, stains or wear traces
❌ Missing original packaging, labels or matching accessories
❌ Random repeated return applications without reasonable reasons
❌ Damaged items caused by personal improper storage and use
Our Unified Commitment
We adhere to fair, transparent and humanized processing principles for all eligible return applications, optimize processing efficiency continuously, and protect every user’s shopping experience with sincere service.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
✅ Valid application within the specified time after item receipt
✅ Items kept intact, unused and undamaged
✅ Complete original packaging, labels and accessories
✅ Return demands caused by preference mismatch or presentation problems
✅ Standard application submission via official channel
Ineligible Return Terms
❌ Overdue return application beyond valid time limit
❌ Items with artificial damage, stains or wear traces
❌ Missing original packaging, labels or matching accessories
❌ Random repeated return applications without reasonable reasons
❌ Damaged items caused by personal improper storage and use
Our Unified Commitment
We adhere to fair, transparent and humanized processing principles for all eligible return applications, optimize processing efficiency continuously, and protect every user’s shopping experience with sincere service.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.